Last updated: 29 July 2026

Shipping Coverage

Mediwell currently ships exclusively to addresses within the United Kingdom. We do not currently offer international shipping.

Delivery availability is determined by the postcode entered during checkout. We reserve the right to cancel and refund an order if we are unable to deliver to the address provided.

Shipping Charges

Standard UK delivery is free unless a different delivery charge is clearly displayed during checkout.

Any applicable delivery charges will be shown before you complete your purchase. We will not add undisclosed shipping charges after an order has been placed.

Delivery Timeframe

Our estimated delivery timeframe is 2–4 business days from the date your order is confirmed. This estimate includes normal order processing and delivery time.

Business days are Monday to Friday and exclude Saturdays, Sundays and UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next available business day.

Delivery dates and timeframes are estimates and cannot be guaranteed. Delays may occasionally occur due to severe weather, carrier disruption, public holidays, unusually high order volumes or other circumstances outside our reasonable control.

Order Confirmation

After placing an order, you will receive an order-confirmation email at the email address provided during checkout.

Please review your order confirmation carefully and contact us promptly if any information is incorrect.

Receiving an order-confirmation email confirms that we have received your order. We may contact you if additional information is required before the order can be processed.

Order Processing

Orders are processed after payment has been successfully authorised.

We may require additional time to process an order where the delivery address is incomplete, payment requires verification, an item is temporarily unavailable or additional information is required from the customer.

We will contact you using the email address or telephone number provided during checkout if there is a problem with your order.

Tracking Information

Where tracking is available, tracking details will be sent to the email address provided during checkout after the order has been dispatched.

Tracking information may take some time to become active after the parcel has been collected by the delivery carrier.

Customers are responsible for checking their tracking information and ensuring that someone is available to receive the parcel where necessary.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that your house or flat number, street name, postcode and any relevant access instructions are correct before placing your order.

Contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Mediwell is not responsible for additional delays caused by an incomplete or incorrect address supplied by the customer. Where a parcel is returned to us because of an incorrect address, failed delivery or failure to collect it, additional delivery charges may apply before the order is sent again.

This does not affect your statutory consumer rights.

Failed Delivery Attempts

The delivery carrier may leave the parcel in a safe place, deliver it to a neighbour, take it to a collection point or attempt delivery again, depending on the carrier’s procedures and the delivery options available.

Customers are responsible for following any instructions or collection deadlines provided by the carrier.

If a parcel is returned to us after unsuccessful delivery attempts or because it was not collected, please contact us. We will advise you whether redelivery is available and whether any additional delivery charge applies.

Delivery to a Safe Place or Neighbour

Where you instruct the carrier to leave a parcel in a designated safe place or with a particular neighbour, the parcel may be treated as delivered once the carrier has followed those instructions.

Please choose a secure and appropriate location when providing delivery instructions.

Delayed Orders

If your order has not arrived within the expected 2–4-business-day timeframe, please check your tracking information for the latest update.

Carrier scans and tracking updates can occasionally be delayed. Please allow a reasonable amount of time for the carrier to complete delivery where tracking shows that the parcel is still in transit.

Contact us if your parcel remains undelivered or there has been no meaningful tracking update. We will investigate the matter with the delivery carrier.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Orders Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please check around your property, any designated safe location, your building reception and with members of your household or nearby neighbours.

Please also review any delivery photograph, note or location information supplied by the carrier.

If you are still unable to locate the parcel, contact us promptly at mediwellstore@gmail.com with your order number. We will review the tracking information and raise an enquiry with the delivery carrier where appropriate.

Lost Parcels

Mediwell remains responsible for your order until it has been delivered to you or to a person you nominated to receive it, except where you independently arranged a delivery carrier that was not offered by us.

A parcel will not automatically be treated as lost simply because it has been delayed. The delivery carrier may require an investigation period before confirming that a parcel is lost.

Where a parcel is confirmed as lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable consumer law.

Damaged Parcels

Please inspect your parcel as soon as it arrives.

Contact us promptly if the packaging or product has arrived damaged. Please provide your order number and clear photographs of the outer packaging, delivery label, internal packaging and affected product.

Keep the packaging and damaged item until we confirm whether they need to be returned or inspected.

Where damage occurred before delivery, we will provide an appropriate remedy in accordance with our Returns, Replacements and Refund Policy and applicable consumer law.

Incorrect or Missing Items

Please contact us within 30 days if your order contains an incorrect item or an item is missing.

Provide your order number, a description of the problem and clear photographs of the products and packaging where requested.

Where we confirm that the wrong item was shipped, we will arrange a replacement at no additional cost under our 30-day incorrect-item replacement policy.

This voluntary replacement policy does not limit any statutory rights you may have.

Separate Deliveries

Orders containing multiple products may occasionally be delivered in separate parcels.

Separate parcels may arrive on different days and may have different tracking numbers.

Please review your dispatch emails and tracking information before reporting an item as missing.

Changing or Cancelling an Order

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.

If the order has already been dispatched, any applicable cancellation or return rights will be handled in accordance with our Returns, Replacements and Refund Policy.

Events Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, transport disruption, industrial action, carrier interruption, natural disasters, public emergencies, government restrictions or network failures.

Where such circumstances affect your order, we will take reasonable steps to minimise the disruption and keep you informed where possible.

Your statutory rights will continue to apply.

Customer Responsibility

Customers must provide accurate contact and delivery information, monitor tracking updates, follow carrier instructions and collect parcels from designated collection points within the stated collection period.

Customers should contact us promptly when they become aware of a delivery problem so that we can investigate it within the carrier’s applicable enquiry period.

Contact Us

For questions about shipping, tracking or delivery, contact Mediwell Store UK by email at mediwellstore@gmail.com.

You may also contact us through the Contact page on our website.

Our correspondence address is Mediwell, Grays Inn Road, London, WC1X 8EB, United Kingdom.