Last updated: 29 July 2026

Website Operator

This website is operated by Mediwell Store UK. Throughout this Legal Notice, the terms “Mediwell”, “we”, “us” and “our” refer to Mediwell Store UK.

Mediwell Store UK supplies health-support, mobility-support and everyday-comfort products to customers within the United Kingdom.

Business Information

Mediwell Store UK operates from Mediwell, Grays Inn Road, London, WC1X 8EB, United Kingdom.

You can contact us by email at mediwellstore@gmail.com or through our Contact page at https://mediwellstore.co.uk/pages/contact.

Website Hosting

This online store is hosted by Shopify. Shopify provides the ecommerce platform and technical infrastructure that enable Mediwell Store UK to display and sell products online.

All purchases made through this website are made directly from Mediwell Store UK. Shopify is not the seller of the products displayed on this website and is not a party to the sales contract between Mediwell Store UK and the customer.

Purpose of This Website

This website is provided to display information about Mediwell Store UK, present our products, allow customers to place orders and provide access to customer-service information and store policies.

Our products and delivery services are currently available only to customers with eligible delivery addresses within the United Kingdom.

Product Information

We take reasonable steps to ensure that product descriptions, photographs, prices, measurements, sizing information and availability details are accurate and up to date.

Product colours and appearance may vary slightly depending on the customer’s screen, device settings, lighting conditions and reasonable manufacturing differences.

Product packaging may occasionally differ from the packaging shown in photographs. Minor visual differences that do not affect the product’s essential characteristics, safety or intended function will not normally mean that an incorrect product has been supplied.

Nothing in this Legal Notice affects a customer’s statutory rights where a product is faulty, damaged, unsafe, incorrectly supplied or materially different from its description.

Health Information Disclaimer

The products, descriptions, sizing information and general guidance provided through this website are intended for general information and everyday support purposes only.

Information available on this website should not be treated as professional medical advice, diagnosis or treatment.

Mediwell products are not intended to diagnose, treat, cure or prevent a medical condition unless this is expressly stated and legally authorised.

Customers should seek advice from an appropriately qualified healthcare professional before using a support product if they have an existing medical condition, have recently undergone surgery, are pregnant, experience severe or persistent pain, have circulation, nerve or skin problems, or are unsure whether a product is suitable for them.

Customers should carefully read and follow all product instructions, warnings and sizing guidance. Use of a product should be stopped if it causes significant pain, numbness, swelling, irritation or another unexpected reaction.

This disclaimer does not exclude or limit any legal responsibility Mediwell Store UK has for supplying products that are safe, of satisfactory quality, fit for purpose and as described.

Prices and Payments

Unless otherwise stated, prices displayed on this website are shown in pounds sterling.

Prices include VAT where applicable. Any delivery charge or other mandatory cost will be displayed before the customer completes checkout.

Payments are processed using the payment methods available during checkout. Payment information may be processed by Shopify or another authorised payment provider.

Mediwell Store UK does not normally receive or store customers’ complete payment-card details.

Orders and Contracts

Submitting an order represents an offer to purchase the products shown in the order.

An order-confirmation email confirms that we have received the order but does not necessarily mean that the order has been accepted.

Unless stated otherwise, a sales contract is formed when Mediwell Store UK confirms acceptance of the order or sends a dispatch confirmation.

We may reject or cancel an order before acceptance if a product is unavailable, payment cannot be authorised, delivery information is incomplete or invalid, an obvious pricing error has occurred, fraudulent activity is reasonably suspected, or legal or delivery restrictions prevent us from fulfilling the order.

If payment has already been taken for an order that we cancel, the relevant amount will be refunded to the original payment method.

Shipping and Delivery

Mediwell Store UK currently ships only to addresses within the United Kingdom.

Our estimated delivery timeframe is 2–4 business days. Business days are Monday to Friday and exclude Saturdays, Sundays and UK bank holidays.

Delivery dates and timeframes are estimates unless a specific delivery date has been expressly agreed.

Products remain the responsibility of Mediwell Store UK until they are delivered into the physical possession of the customer or another person nominated by the customer to receive them.

Full shipping information is available in our Shipping Policy.

Returns and Replacements

Mediwell Store UK provides a voluntary 30-day replacement policy when a customer receives a product, size, colour or model that is different from the item confirmed in the order.

Customers must contact us within 30 days of receiving the order and provide their order number, a description of the issue and clear photographs where reasonably requested.

Once an incorrectly supplied item has been verified, Mediwell Store UK will arrange an appropriate replacement at no additional cost.

This voluntary replacement policy does not remove or restrict any cancellation, refund, repair, replacement or other rights available under applicable UK consumer law.

Further information is available in our Returns, Replacements and Refund Policy.

Intellectual Property

Unless otherwise stated, this website and its contents, including the Mediwell Store UK name, logos, branding, product photographs, graphics, written content, videos, icons, product descriptions, layouts and design elements, are owned by or licensed to Mediwell Store UK, Shopify or the relevant rights holder.

The contents of this website are protected by applicable copyright, trademark and other intellectual-property laws.

Customers may view and use this website for lawful, personal and non-commercial shopping purposes.

No person may copy, reproduce, republish, distribute, modify, scrape, commercially exploit or create misleading versions of our website content without prior written permission from Mediwell Store UK or the relevant rights holder.

The Mediwell Store UK name, logo and branding must not be used in a way that falsely suggests sponsorship, approval, partnership or authorisation.

Third-Party Rights

Any third-party brand names, trademarks, logos, payment symbols or service names displayed on this website remain the property of their respective owners.

The display of third-party names or marks does not transfer ownership or grant permission for customers or website visitors to use them.

Third-Party Links and Services

This website may contain links to, or functions provided by, third-party websites and services.

These services may include Shopify, payment providers, delivery carriers, analytics providers and social-media platforms.

Third-party services operate under their own terms and privacy policies. Mediwell Store UK is not responsible for the independent content, availability or privacy practices of external websites.

Nothing in this section excludes responsibility that Mediwell Store UK cannot legally exclude, including responsibility relating to third parties used by us to fulfil a customer’s order.

Website Availability

We take reasonable steps to keep this website available, secure and accurate. However, we cannot guarantee that the website will always operate without interruptions, errors or temporary unavailability.

Access may be temporarily restricted for maintenance, security updates, technical problems, legal compliance or circumstances outside our reasonable control.

We reserve the right to correct inaccurate information, typographical errors, pricing errors and availability errors.

Where a correction materially affects an accepted order, we will contact the affected customer and respect any cancellation or refund rights that apply.

Acceptable Use

This website must not be used for unlawful, fraudulent, abusive or malicious purposes.

Users must not attempt to gain unauthorised access to the website, customer accounts, payment systems or connected services.

Users must not introduce malware, interfere with website security, impersonate Mediwell Store UK, submit fraudulent payment information, send spam or systematically extract website content in a way that damages or disrupts the website.

We may restrict or terminate access where reasonably necessary to protect customers, Mediwell Store UK, Shopify or other service providers.

Limitation of Liability

Mediwell Store UK is responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed.

Products sold through this website are intended primarily for personal and household use. Unless expressly agreed otherwise, Mediwell Store UK is not responsible for business losses, including loss of profit, revenue, opportunity or business interruption.

Nothing in this Legal Notice excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, defective products where liability cannot legally be excluded, or any other liability that cannot lawfully be excluded.

Privacy and Cookies

Personal information collected through this website is processed in accordance with our Privacy Policy and applicable UK data-protection law.

Our website may use cookies and similar technologies to operate essential features, remember customer preferences, analyse website use and support marketing where legally permitted.

Further information about the collection and use of personal information is available in our Privacy Policy and Cookie Policy.

Consumer Rights

Nothing in this Legal Notice, our Terms of Service or any other Mediwell Store UK policy excludes, restricts or replaces rights available to customers under applicable UK consumer-protection law.

Products supplied by Mediwell Store UK must be of satisfactory quality, fit for their usual or agreed purpose and consistent with their description.

Eligible online purchases may also be subject to statutory cancellation rights.

Governing Law

This Legal Notice and the use of the Mediwell Store UK website are governed by the laws of England and Wales.

Customers living elsewhere in the United Kingdom retain any mandatory legal protections available in the part of the United Kingdom where they live.

Nothing in this Legal Notice prevents a consumer from bringing a claim before a court that has jurisdiction under applicable law.

Changes to This Legal Notice

We may update this Legal Notice to reflect changes to our business, website, services, legal obligations or operating practices.

The latest version will be published on this page together with the date on which it was last updated.

Contact Information

Questions about this website, our products, an order or this Legal Notice may be sent to Mediwell Store UK by email at mediwellstore@gmail.com.

Written correspondence may be sent to Mediwell, Grays Inn Road, London, WC1X 8EB, United Kingdom.

Customers may also contact us through our Contact page at https://mediwellstore.co.uk/pages/contact.